Construction IT Support Services Brisbane
Multum Tech has been helping construction businesses since 2017 so we understand the importance of how the wrong IT system, and more importantly, the wrong IT company, can stand in the way of you winning tenders and scaling up.
With Multum Tech in your corner, you can sleep well knowing you are running a resilient and secure, tailored IT system that has the flexibility to ramp up with your new projects and ramp down as old projects come to a close.
Key IT Challenges in the Construction Industry
The Multum Tech team are highly trained professionals who understand delays cost money and eat into your profit margins, which is why we provide Service Guarantees when getting your IT problems resolved. We have IT professionals ready to take your call today.
Multum Tech doesn’t sit behind a phone, we throw on the high-vis and steel caps then get out to site, solving your IT problems and providing reliable solutions based on 22 years of experience implementing IT solutions for the construction industry.
Large-Scale Data Management
Multum Tech has implemented Document Management systems for our clients that have enabled them to not only thrive through COVID but to expand over 10x. This was only possible through smart and efficient utilisation of compliance templates, software, customisation and infrastructure.
Project Management and Collaboration Tools
We have found that Profitabilty is the one of most under-measured matrix of many construction companies. Multum Tech can help you truly understand the cost of a project, which gives you the opportunity to refine and improve for future projects.
Services Offered
Managed IT Services for Construction
What unpins every IT infrastructure is implementing the Essential 8 Cyber Security framework outlined by the Australian Government. The Essential 8 Compliance Standard gives you peace of mind that your construction business is secure and helps reduce your Cyber Security insurance premium every year.
Multum Tech provides the following configuration services to get your business compliant with Essential 8. In addition, Multum Tech provides ongoing construction IT support services including monitoring and refinement, to keep pace with the latest security threats.
- patch applications
- patch operating systems
- multi-factor authentication
- restrict administrative privileges
- application control
- restrict Microsoft Office macros
- user application hardening
- regular backups
Network Setup & Infrastructure Support
Don’t let internet connections, communication channels or worse, a slow connection prevent you from getting access to the latest plans, approvals or contracts. With Multum Tech we provide a tailored IT construction combination solution to make sure you’re not losing valuable time and causing project delays.
Software Solutions for Construction Companies
Multum Tech has worked with our clients to implement many variations of specialised construction management software such as Buildertrend, Bluebeam, ServiceM8 and Autodesk. We understand that not every implementation will be the same but Multum Tech can build on what other clients have learned to help your construction company review and implement the best software for you.
Cybersecurity for Construction Companies
The security of IT systems for construction companies is paramount. Multum Tech can implement the right security measures to protect against cyber theft such as the theft of sensitive project data, user credentials being exposed, and contractor bank details being changed.
Multum Tech works with our clients to find the right balance of data access and security. We can work with you to implement conditional access policies, cyber security, endpoint protection and disaster recovery.
Cloud Services & Data Backup Solutions
It’s not enough to implement protection policies and configurations come up you also need 2 work on a disaster recovery plan. With Multum Tech’s cloud secure data vaults we can guarantee that the unthinkable happened we can still recover your data as it was prior to the disaster. Don’t wait to contact us after the disaster happens, let’s work together now to put a plan in place.
IT Consulting for Technology Integration
Multum Tech provides IT consultancy for the construction industry to help you implement the best software for your business. Never has there been a greater choice of software vendors, configurations and IT partners. We can work with you to develop a set of system requirements and selection criteria that will give you the greatest features, security and flexibility for the future.
Remote Support and Helpdesk Services
Multum Tech has a team of IT professionals ready to assist your staff with any IT problem they encounter. Under our managed service agreements we provide guaranteed turn around times which provide peace of mind that your staff can get support when they need it. The last thing you need a project delays and added costs due to IT problems.
Industry-Specific Software and Hardware Support
Construction Project Management Software
The Multum Tech team has significant experience in supporting specialised industry-specific software such as Procore, Autodesk, Buildertrend and Bluebeam. We work with our clients and as a liaison to the vendor, to achieve the best outcomes for our clients.
We’re always working towards our client’s best interests and with Multum Tech at your side, you Have access to over 22 years of technical IT and business knowledge in the construction industry.
Hardware Solutions
At Multum Tech we understand that site equipment has a different set of requirements to office based equipment. We have tested hundreds of hardware and found the best fit for every situation, no matter if you’re a project manager, site supervisor, subcontractor, admin support or Director.
Benefits of Choosing Specialized IT Support for Construction Companies
Increased Productivity
Having the wrong IT provider is worse than having no IT provider. The wrong IT provider gives you a false sense of security that they’re working on your system daily. Multum Tech is the right IT provider. We are working round the clock to make sure your IT systems remain secure and monitored. We detect and resolve problems before they can spiral into a disaster.
Inefficiencies with construction IT systems results in projects running over budget and ongoing frustrations. At Multum Tech we are constantly analysing and refining the configuration of your IT infrastructure to avoid problems in the first place.
Cost Savings
Your construction business can save costs by being under a Multum Tech Managed Service Agreement or MSA for short. A service agreement with us allows us to perform proactive maintenance to improve efficiency, and security and ensures your system aligns with the latest IT best practices. Our network operations centre works 24/7 and can lock down accounts that show suspicious behaviour thus avoiding downtime and adding a loss.
Enhanced Collaboration
Multum Tech can help guide you through the multitude of today’s construction industry cloud applications and collaboration tools available. With our help, we can have your site supervisors report project updates in real time to the project managers and key personnel, in addition to expediting problem resolutions by making sure everybody is on the same page.
Data Security and Compliance
IT support for the construction industry has evolved over recent years with a heavy emphasis on data protection and compliance. Having Multum Tech manage your IT systems and providing construction IT support services, allows you to sleep well at night knowing your data is protected.
Case Studies/Success Stories
Improved Collaboration for a Large Construction Firm
In 2015, Multum Tech was referred to Bryant by an existing client. Bryant’s business had grown from just having an office in Cairns to establishing an additional office in Brisbane. We were first engaged to assist and support their team with hardware procurement and installation, vendor management and staff training for the new Brisbane office which initially had 4 staff. During this time, their old IT provider who was located in Cairns ceased operations and an opportunity to become the main IT vendor for Bryant became apparent.
At that time, Bryant had asked Multum Tech to take over management of their IT systems and an MSA was signed in late 2015. Multum Tech used a consultative approach to assess the client’s IT infrastructure needs and develop a detailed roadmap with provisions for expansion across Queensland in line with Bryant’s business plans.
Multum Tech has since provided a smooth transition in the expansion to offices in the Gold Coast, Toowoomba, Rockhampton and currently on the Sunshine Coast. Recently Bryant has moved their Brisbane offices to a new location in West End (also in Brisbane), this office now accommodates 40+ staff.
Further, with Multum Tech’s advice and support, Bryant has recently transitioned from using on-premise servers to a solely cloud-based operation. This gave them the scalable platform needed to maintain their growth trajectory, standardise their document controls and obtain ISO certifications.
There is no doubt that good communication and a tailored approach between both companies have been the key to the long-term success of this relationship. Furthermore, the strategic IT roadmap set up for this client ensured Bryant could continue operations during the COVID-19 pandemic. During the lockdowns, they reported only minimal lost productivity as staff worked seamlessly from home.
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Book In Your Free Consultation
1. Book Free Consultation
Simply fill in this Contact Form today to schedule in your free consultation.
2. 15 Minute Meeting
During this meeting, we’ll get to know your current roadblocks and business goals. We’ll use that information to develop your personal IT strategy.
3. Focus On Your Business
We present your personal IT strategy, and with your approval, we’ll begin phase 1 of implementation, allowing you to focus on running your business.
WHAT OUR CLIENTS SAY
Daniel Textor18/12/2023Have used Multum for our company for 10+ years. They have always been a reliable source of knowledge for our growth as a business with new products and software. Always someone who picks up the phone and can remote / diagnose at earliest convenience. Can't recommend enough.
Joanne Taylor12/12/2023We use Multum Tech for all our small business IT needs and find their service second to none. They are always available and get on top of our issues quickly. Shannon is very friendly and quick to find the right technician for the job. Jarod is an IT whizz and solves the source of any problem with ease. We highly recommend Multum Tech to other small businesses that are looking for a good reliable IT support service.
Queensland Trucking Association12/12/2023We have used Multum Tech for many years now and over this time, their knowledge, support and advice on all IT matters has always been of the highest standard. Mostly working with Josh, Lexi and Jarod, their professionalism and personalised service has always been without fault and we couldn’t recommend them highly enough. Thanks Multum Teach Team!
Dante Garcia12/12/2023Highly recommended! It's been great to work with Josh, Lexi and Jonel. All with exceptional customer service. They have been very efficient and proactive in reviewing and maintaining the cyber security of my business.
MiQ Private29/09/2023Multum is a great IT company to work with. They are always professional, quick to respond, and always going the extra mile to get the job done. Would highly recommend them to anyone looking for IT services.
Cameron Greenfield20/09/2022Fantastic IT support and customer service. Always professional, prompt and solution focused. They have helped me through various IT issues over the last few years and I cannot fault the service they have provided during this time.
reagan parle04/07/2022The Multum team really listen and cut through to your needs then get the changes or improvements done. Andrew been there with us from start, and as their business expanded the service quality, response hasn't changed. They all switched on which is what is needed.
James Henderson26/02/2022Awesome service
Complete Dental31/05/2018We have just recently had this company take over and they have been excellent helping find the solution for our major issues we have been having for such a long time so quickly!! Thank you Multum Tech
Jenny Compain19/01/2018Awesome service and completed my job quickly with getting my business VoIP phone system up and running.
FAQs
What is construction IT support?
Construction IT support involves day-to-day phone and email support to resolve monitor issues that prop up, in addition to ongoing maintenance and optimizations to ensure projects I completed without delays.
Why do construction companies need specialized IT services?
Construction companies require an IT provider with experience solving the challenges of a distributed workforce, working within compliance requirements, and construction support when it's needed.
How can managed IT services benefit my construction company?
Managing IT services is important for a construction company as it allows the IT provider to monitor and perform proactive maintenance to optimise the IT systems, and avoid unnecessary downtime.
What kind of software do you support for construction companies?
Multiple tech supports every software platform that construction companies use daily. Some of the main ones that we work with on a regular basis are Bluebeam, Buildertrend, and Procore.
What steps do you take to ensure data security?
Multum Tech is always working towards the Essential 8 Cyber Security framework which is a list of recommendations and practises developed by the Australian Government, which is aimed at protecting the data of every business.
Can you provide IT support for multiple job sites?
Multum Tech provide IT support services for the construction industry irrespective of where your staff are located. Whether it's nationally or internationally we're able to be on site to resolve problems and keep your staff working productively.