The VoIP or the IP phone is basically an advancement from the traditional public switched telephone networks (PSTN) and can be used as VoIP with the help of an analog telephone adapter (ATA)
The VoIP uses voice over IP technologies in placing and receiving telephone calls and uses the internet in its transmission and call placements.
Control protocols such as session-initiation protocol (SIP), skinny client control protocol (SCCP)and various other proprietary protocols are used by digital IP based telephone services.
The VoIP primarily consists of “the hardware” and “the software” as the two major components and can either be simple software based softphones or purpose-built hardware devices.
The software will only require standard networking components such as the TCP/IP NETWORK stack, Domain Name System (DNS) and the client implementation for DHCP.
For the hardware operations, the user interface software controls the operations and may respond to user actions by simply displaying a message on the display screen. The general overall “hardware looks” of the VoIP phone may resemble that of a telephone or mobile phone; the difference being it has additional features such as the caller ID display and also the capability to hold multiple VoIP accounts, usually memorized in the phone its self.
Volp phones have numerous advantages since they can help you lessen the general phone system expenses and still add some excellent tracking and reporting features.
The following 3 quick recommendations should guide you on how to decide on the best suitable VoIP phone system for your business
- What VolP feature do you think would be of greatest advantage to your business? For instance, call routing is one of the flexibilities of the phone. This feature makes it handy for inbound calls to route to a specific department or a particular person automatically. The feature can apply to outgoing call and can be turned on and off as on a needed basis. Being able to select a specific feature or features can better services, therefore, facilitating your growth plan.
- The system provider should be your partner. Consider a provider with experience and with plenty of references. To guarantee the right utilization of the precise system, ensure that the provider has a profound interest in your business goals.
- Business needs should be assessed to see if the common questions are met and answered in order to accurately assess your requirements regardless of the company being unique in requirements for their phone systems. Consider asking yourself questions such as;
- How many inbound calls do you receive?
- Do I have a receptionist?
- How many phones are in your possession?
- How many will you require in the future?
As I wrap-up, ensure you choose the suitable VoIP phone with the correct configuration, from the right vendor partner, and for the proper business budget.