CLIENT REVIEWS
“When you have a problem you can ring and have it solved straight away.”
For over 10 years Multum Tech have consistently provided our business with fully managed IT support which includes server functionality, email services, security, phone systems and also all desktop services.
– Jon Jennings, Textor Metal Industries
“There difference with Multum is the level of service and quality.”
If you want a provider that is friendly, gets to know your business and your requirements Multum are the team to go with.
– David Tape, Queensland Bus Industry Council
“Excellent service and support to us with great knowledge and skills”
We have been clients of the staff at Multum Tech for many years. Andrew and his team have been of excellent service and support to us with great knowledge and skills. We transitioned to Microsoft 365 in the last 12 months from a server base environment and it went seamlessly which was due to the knowledge they had of our systems and the pathway going forward on what we wanted to achieve.
– Leanne Watts, MiQ Private Wealth
“They talk in a language that can be understood”
We have been using the services of Multum Tech for a number of years and have always found them to be very responsive to our needs. The team at Multum are always patient and understanding of the different technical understanding and capabilities of our team members. They talk in a language that can be understood and they always persist to solve any issues as they arise.
– Scott Weeks, PFG Financial Services
“They have been excellent helping to find the solution for our major issues”
We have just recently had this company take over and they have been excellent helping find the solution for our major issues we have been having for such a long time so quickly! Thank you Multum Tech.
– Tori Castner, Complete Dental Wynnum
Complete Dental Wynnum approached Multum Tech due to ongoing issues with connection drop outs between the internet and their two practices. This had been happening for six months, during which time they’d tried to fix the problem with multiple other IT providers, as well as with their ISP. But the random drop outs continued.
When their Lota practice would go offline it resulted in their patient booking system also going offline. For a busy dental practice, this becomes a big problem when they don’t know which patient is walking through the door next!
Within 5 minutes we identified the problem
After listening to the history of the problem and what other IT companies have tried without a resolution we stepped through a number of suggestions that had not been tried before. Due to the frequency of the drop outs we were fortunate to be on-site at a time the connection dropped out. Within five minutes we were able to identify that the router was crashing and became unresponsive.
We were also able to review the router’s age, configuration and firmware version and could see that its configuration could be improved, and the firmware needed updating. We made a plan to upgrade the firmware as a first step, and if any further drop outs occurred then we would loan Complete Dental Wynnum a newer model router. Since there’d be downtime with this plan, we returned to the practice outside of business hours later that day to perform the update, so we could minimise any further disruption to the staff’s day.
We’re happy to report that since the router firmware was updated and the configuration optimised the Lota office has been stable. We have also gone a step further and installed a much needed internet upgrade at both their practices, and also saved them $4,000 a year by switching to our phone system.
IT Solutions That Work For You
Here at Multum Tech, we make time to understand the needs of our clients. We embrace the ‘human aspect’ of doing business and we ensure to provide our clients with customised IT support services to transform better the processes of your business. Contact us now and see how we can innovate your business.
MEET THE TEAM
Andrew
CEO
Josh
General Manager
Shannon
Office Administrator
Jarod
Senior Support Engineer
Lexi
Senior Support Engineer
Jonel
Support Engineer
Paul
Support Engineer