After listening to the history of the problem and what other IT companies have tried without a resolution we stepped through a number of suggestions that had not been tried before. Due to the frequency of the drop outs we were fortunate to be on-site at a time the connection dropped out. Within five minutes we were able to identify that the router was crashing and became unresponsive.
We were also able to review the router’s age, configuration and firmware version and could see that its configuration could be improved, and the firmware needed updating. We made a plan to upgrade the firmware as a first step, and if any further drop outs occurred then we would loan Complete Dental Wynnum a newer model router. Since there’d be downtime with this plan, we returned to the practice outside of business hours later that day to perform the update, so we could minimise any further disruption to the staff’s day.
We’re happy to report that since the router firmware was updated and the configuration optimised the Lota office has been stable. We have also gone a step further and installed a much needed internet upgrade at both their practices, and also saved them $4,000 a year by switching to our phone system.