We specialise in providing prompt and reliable managed IT services to businesses that are based in and around the Brisbane area. Whether it’s on-site or remote support, hardware solutions, server management or print, we’re here to help.
Managed IT Services
That Brisbane Businesses Can Rely On
If you are looking for Managed IT Services that you can trust to keep your business operations running smoothly, you are in the right place. Multum Tech understands the headaches that come with technology, and how this can impact your business. We help many businesses across Brisbane with their IT Services, and understand your business needs.
For more than 20 years, we have been offering a comprehensive range of Managed IT Services to businesses located in Brisbane.
Consistent & Reliable
We will never let you down when you need our help. Our client-first focus means your needs come first.
Consulting & Strategy
We take care of your day-to-day IT operations and ensure your IT and business objectives are in sync.
Managed IT & Technology Solutions for Business Growth
As your managed service provider, Multum Tech ensures that you have cost-effective and highly reliable Managed IT support that aligns with your core business goals. We work with Brisbane-based businesses, especially those in the Legal, Medical, Financial and Construction industries.
With an easy-to-manage fixed monthly fee, we provide proactive day-to-day support to small and medium businesses. We are here to help you as your business grows, using technology to give your business a competitive advantage.
As a business owner, the last thing you need is to be worried about your IT systems. We have strong expertise in managing business technology requirements for a large number of professional services companies, and can completely remove the associated stress with our Managed IT Support.
As your service provider, we can iron out any network issues from the outset, and provide a complete range of tailored Managed Services. We will provide you with a clear Service Level Agreement so you understand when and how we will deliver our IT services, with predictable monthly billing.
Our priority is to ensure that your business does not experience unnecessary downtime, and we are extremely time-focused and reliable when it comes to proactively monitoring your IT systems.
With remote access, we can provide virtual support services and support, Brisbane and surrounds, allowing small businesses we work with to have the ongoing support they need, as well as maximum up time.
Protect Your Data With a Security Conscious Managed Services Provider
We know that cyber security breaches are a significant concern for businesses, and we have always taken a ‘security first’ approach with our Managed Services clients.
As one of the leading service providers in Brisbane, we understand that many business owners are currently navigating the Essential 8 Maturity guidelines and need to ensure that their business data is always safely stored.
We can provide a standalone Cyber Managed Service or combine it with other Managed IT Solutions, ensuring proactive monitoring against cyber threats, lightning-fast response times to cyber-attacks, and user training on recognising and reporting security threats.
We will ensure you have the most suitable data storage methods in place in case of data loss and a strong business continuity plan in place. We will always take a proactive approach to keep your network up-to-date and protected.
12 Essential Cyber & Data Management Policy Templates Every Business Must Own
Save yourself from the time-consuming, costly and frustrating process with our easy-to-implement policies.
A Managed IT Service That Is Second to None
We always aim to create a support experience that is second to none and have been providing managed services to many Brisbane businesses, just like yours, for decades. Choosing Multum Tech as your Managed Service Provider meaning choosing peace of mind. Get in touch today to get started with high-quality Managed IT Services, Brisbane and surrounds.
We have been providing solutions to IT problems for small and medium-sized businesses in Brisbane for more than 20 years. Numerous clients who trust our team for assistance regularly access our IT support desk.
Comprehensive business IT services – your ‘Virtual IT Department’. Our services include strategic advice and planning, IT support, IT implementation, project management, system monitoring, and much more. – all for an inclusive monthly price.
A reliable, high-speed internet connection is essential for any business, regardless of industry. We can help connect your business to NBN, Wireless or Fibre to ensure that you have the best internet connection possible, no matter the size of your company.
With increasing threats faced by businesses operating online, we offer comprehensive, personalised strategies and implementation of cyber security solutions to keep your data and systems safe.
Book In Your Free Consultation
1. Book Free Consultation
Simply fill in this Contact Form today to schedule in your free consultation.
2. 15 Minute Meeting
During this meeting, we’ll get to know your current roadblocks and business goals. We’ll use that information to develop your personal IT strategy.
3. Focus On Your Business
We present your personal IT strategy, and with your approval, we’ll begin phase 1 of implementation, allowing you to focus on running your business.
WHAT OUR CLIENTS SAY
Based on 11 reviews
Have used Multum for our company for 10+ years. They have always been a reliable source of knowledge for our growth as a business with new products and software. Always someone who picks up the phone and can remote / diagnose at earliest convenience. Can't recommend enough.
We use Multum Tech for all our small business IT needs and find their service second to none. They are always available and get on top of our issues quickly.
Shannon is very friendly and quick to find the right technician for the job. Jarod is an IT whizz and solves the source of any problem with ease.
We highly recommend Multum Tech to other small businesses that are looking for a good reliable IT support service.
Queensland Trucking Association
We have used Multum Tech for many years now and over this time, their knowledge, support and advice on all IT matters has always been of the highest standard.
Mostly working with Josh, Lexi and Jarod, their professionalism and personalised service has always been without fault and we couldn’t recommend them highly enough. Thanks Multum Teach Team!
Highly recommended! It's been great to work with Josh, Lexi and Jonel. All with exceptional customer service. They have been very efficient and proactive in reviewing and maintaining the cyber security of my business.
Multum is a great IT company to work with. They are always professional, quick to respond, and always going the extra mile to get the job done. Would highly recommend them to anyone looking for IT services.
Fantastic IT support and customer service. Always professional, prompt and solution focused. They have helped me through various IT issues over the last few years and I cannot fault the service they have provided during this time.
The Multum team really listen and cut through to your needs then get the changes or improvements done. Andrew been there with us from start, and as their business expanded the service quality, response hasn't changed. They all switched on which is what is needed.
We have just recently had this company take over and they have been excellent helping find the solution for our major issues we have been having for such a long time so quickly!! Thank you Multum Tech
Awesome service and completed my job quickly with getting my business VoIP phone system up and running.
What is a managed IT service?
Managed IT services are packaged IT services delivered on an ongoing basis by your chosen managed service providers. A managed IT service is generally provided longer-term, with regular updates, maintenance, and security solutions to keep your IT infrastructure working optimally.
Each managed IT service provider will offer different services, which are generally priced and packaged at different levels depending on the type of regular support you need. As a part of your managed services, you'll usually have helpdesk access via phone or by submitting a ticket. It's more common for managed security solutions to be included in packages now, along with general maintenance services like updates, applications and device management.
How do I know if managed IT services are right for my business?
If you currently use an in-house team or traditional 'break-fix' IT services, you'll need to assess the cost and benefits of different IT models for your business. If your IT systems are quite easy to manage, or you can access the one-off support you need in a timeframe that doesn't disrupt your business operations, you may already be utilising a method that works for your business, as long as it's cost-effective and you are not waiting around from frequent technical issues to be fixed.
If your IT requirements are more complex, or not handled sufficiently by your current IT team or services provider, it's very much worth considering the ongoing support a managed services provider can give you. A quality managed services provider partnered with your business can make a massive difference to your team's productivity. It also offers the certainty of surprise-free billing, preemptive maintenance and regular monitoring, which can save a lot of headaches and expenses further down the line.
What types of services are included in a managed IT service?
There are a multitude of different offerings when it comes to managed services, which will vary depending on the skills and specialities of your managed service provider. Almost all MSPs offer general support and maintenance, system monitoring and cyber security services as a baseline of their package.
Cloud solutions, specific network security processes, data backup and disaster recovery, are also commonly offered and may be packaged together to suit your needs. We offer managed services across all these areas and can assess your current IT systems and determine which managed services will be most beneficial and cost-effective for you.
What are the advantages of managed IT services?
Managed services take the guesswork out of maintaining your computer systems, keeping your software up to date, and your network and devices secure. If any issues occur, you have access to the technical expertise of a group of highly skilled professionals and a remote IT service desk.
We provide a personal service for many local businesses, who see us as an extension of their team. We are on hand for advice and support when needed and regularly work in the background to ensure your systems are up-to-date, secure and monitored. Managed services are fixed fee also, and you'll have clarity around expected service delivery timeframes and precisely what's included in your package.
What is the difference between a managed IT service and a traditional IT service?
Put simply; it's very similar to the difference between a subscription to Netflix as compared to paying for movies when you want to watch them. The difference, though? You don't always know when you'll need a traditional IT service or 'break-fix' IT service because technology and hardware can break at the most annoying times.
It may be okay to stay with that model if you have reliable IT support that provides affordable help when you need it. If you rely on technology for your business, need your systems regularly updated, maintained and monitored - and want to work with a team that knows your IT environment inside out at a fixed fee, having a company provide managed services is likely the better option for your business.
How much does a managed IT service cost?
Managed IT services in Australia start at around $70 a month for essential basic services and go upwards from there.
The number of users
The number of devices
The type of services required (general IT, helpdesk, cyber, backup)
The complexity of the IT environment
Support hours (i.e., Monday to Friday support will generally cost less than 24/7 support)
Whether services are provided remotely or on-site
It's best to get an idea of what you need and approach an MSP to discuss your specific needs and which plans will work best for you.
How can managed IT services help reduce my costs?
Managed services can reduce business costs in several ways. Having your systems regularly maintained and monitored can prevent extensive, expensive repairs further down the line, in the same way that having your car serviced periodically works. By ensuring everything is working at regular intervals, even if issues do occur, they'll be picked up before they cause further problems. You also will save a lot of time and increase productivity by avoiding minor tech issues that your MSP deals with proactively.
When your system security is maintained, you are much less likely to have downtime, data loss or significant issues due to a security breach. All of these things can add up immensely. Simple updates and patches being done promptly also work in this way, and having your systems monitored means that any potential threats or technical issues are identified and addressed before they become an expensive problem.
What is the best way to select a managed IT service company?
When choosing an MSP, working with someone who understands your business needs is essential. Start local, look for companies that provide managed services nearby, and see if their services align with your needs. If you use specialised software or industry-specific needs, ask around or search for a provider that has the expertise you require.
Ask lots of questions and find out what's included or may incur an additional fee. Timeframes and responsiveness are also necessary and account for a large part of overall customer satisfaction levels. Define your goals - do you need to maintain security for compliance, solve problems as you scale or take steps to digitalise processes to shift your business forward? Talk to potential managed services providers about your current set-up, budget and future needs. Read reviews, and ask others for referrals. Working with the one you feel most confident in and are satisfied services will be delivered cost-effectively and reliably is essential.
Start the Journey Today, Towards a More Reliable Managed IT Service
Reach us today and see how we can improve your managed IT services.