Managed IT Services Brisbane

Managed IT services are packaged IT services delivered on an ongoing basis by your chosen managed service providers. A managed IT service is generally provided longer-term, with regular updates, maintenance, and security solutions to keep your IT infrastructure working optimally.

Each managed IT service provider will offer different services, which are generally priced and packaged at different levels depending on the type of regular support you need. As a part of your managed services, you'll usually have helpdesk access via phone or by submitting a ticket. It's more common for managed security solutions to be included in packages now, along with general maintenance services like updates, applications and device management.

If you currently use an in-house team or traditional 'break-fix' IT services, you'll need to assess the cost and benefits of different IT models for your business. If your IT systems are quite easy to manage, or you can access the one-off support you need in a timeframe that doesn't disrupt your business operations, you may already be utilising a method that works for your business, as long as it's cost-effective and you are not waiting around from frequent technical issues to be fixed.

If your IT requirements are more complex, or not handled sufficiently by your current IT team or services provider, it's very much worth considering the ongoing support a managed services provider can give you. A quality managed services provider partnered with your business can make a massive difference to your team's productivity. It also offers the certainty of surprise-free billing, preemptive maintenance and regular monitoring, which can save a lot of headaches and expenses further down the line.

There are a multitude of different offerings when it comes to managed services, which will vary depending on the skills and specialities of your managed service provider. Almost all MSPs offer general support and maintenance, system monitoring and cyber security services as a baseline of their package.

Cloud solutions, specific network security processes, data backup and disaster recovery, are also commonly offered and may be packaged together to suit your needs. We offer managed services across all these areas and can assess your current IT systems and determine which managed services will be most beneficial and cost-effective for you.

Managed services take the guesswork out of maintaining your computer systems, keeping your software up to date, and your network and devices secure. If any issues occur, you have access to the technical expertise of a group of highly skilled professionals and a remote IT service desk.

We provide a personal service for many local businesses, who see us as an extension of their team. We are on hand for advice and support when needed and regularly work in the background to ensure your systems are up-to-date, secure and monitored. Managed services are fixed fee also, and you'll have clarity around expected service delivery timeframes and precisely what's included in your package.

Put simply; it's very similar to the difference between a subscription to Netflix as compared to paying for movies when you want to watch them. The difference, though? You don't always know when you'll need a traditional IT service or 'break-fix' IT service because technology and hardware can break at the most annoying times.

It may be okay to stay with that model if you have reliable IT support that provides affordable help when you need it. If you rely on technology for your business, need your systems regularly updated, maintained and monitored - and want to work with a team that knows your IT environment inside out at a fixed fee, having a company provide managed services is likely the better option for your business.

Managed IT services in Australia start at around $70 a month for essential basic services and go upwards from there. Variables include:

• The number of users
• The number of devices
• The type of services required (general IT, helpdesk, cyber, backup)
• The complexity of the IT environment
• Response timeframes
• Support hours (i.e., Monday to Friday support will generally cost less than 24/7 support)
• Whether services are provided remotely or on-site

It's best to get an idea of what you need and approach an MSP to discuss your specific needs and which plans will work best for you.

Managed services can reduce business costs in several ways. Having your systems regularly maintained and monitored can prevent extensive, expensive repairs further down the line, in the same way that having your car serviced periodically works. By ensuring everything is working at regular intervals, even if issues do occur, they'll be picked up before they cause further problems. You also will save a lot of time and increase productivity by avoiding minor tech issues that your MSP deals with proactively.

When your system security is maintained, you are much less likely to have downtime, data loss or significant issues due to a security breach. All of these things can add up immensely. Simple updates and patches being done promptly also work in this way, and having your systems monitored means that any potential threats or technical issues are identified and addressed before they become an expensive problem.

When choosing an MSP, working with someone who understands your business needs is essential. Start local, look for companies that provide managed services nearby, and see if their services align with your needs. If you use specialised software or industry-specific needs, ask around or search for a provider that has the expertise you require.

Ask lots of questions and find out what's included or may incur an additional fee. Timeframes and responsiveness are also necessary and account for a large part of overall customer satisfaction levels. Define your goals - do you need to maintain security for compliance, solve problems as you scale or take steps to digitalise processes to shift your business forward? Talk to potential managed services providers about your current set-up, budget and future needs. Read reviews, and ask others for referrals. Working with the one you feel most confident in and are satisfied services will be delivered cost-effectively and reliably is essential.